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Lifetime Warranty

At Better Call Paul Flooring, we take pride in providing high-quality flooring solutions. Please note that the 'Lifetime Warranties' associated with our flooring products are provided exclusively by the manufacturers of the materials used in our installations. These warranties can vary based on the specific material chosen and the manufacturer's guidelines for care, maintenance, and use. As such, each warranty is unique, and the extent of coverage may differ. Customers are encouraged to review and understand the specific warranty associated with their chosen product. Detailed information on each manufacturer's warranty is available upon written request. Better Call Paul Flooring does not independently offer a lifetime warranty; our role is to facilitate access to the manufacturer's warranty for the materials we install. Adherence to the manufacturer’s guidelines for care and maintenance is crucial for the validity of these warranties.

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Satisfaction Guarantee

At Better Call Paul Flooring, we stand behind the quality of our installation services with our Satisfaction Guarantee. This guarantee ensures that every customer receives the highest standards of installation quality and complete satisfaction with their flooring project.

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Satisfaction Guarantee: In addition to facilitating manufacturer warranties, Better Call Paul Flooring offers a Satisfaction Guarantee for our installation services. This guarantee ensures that if any issues arise with your floor as a direct result of an installation error on our part, we will address and repair the issue promptly and effectively. Please note, our Satisfaction Guarantee is applicable only to flooring installations performed by Better Call Paul Flooring. We cannot extend this guarantee to repairs or issues related to floors not installed by our company.

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Scope of the Guarantee:

  • Installation Errors: We guarantee to rectify any problems resulting from improper fitting, incorrect material usage, or deviations from standard installation practices.

  • Final Walkthrough: During the final walkthrough with the installer, any issues must be noted and will be addressed immediately while the installation team is present. This ensures that all concerns are resolved on the spot, providing immediate satisfaction. The customer must sign off on the final walkthrough document to confirm satisfaction. Failing to sign this document, or if the customer is unavailable for the final walkthrough, will void the Satisfaction Guarantee.

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Exclusions: The Satisfaction Guarantee covers only installation-related issues that are directly attributable to our installation process. It does not include issues arising from:

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  • Third-Party Actions: Damages caused by actions or interventions by parties other than Better Call Paul Flooring.

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Customer Responsibilities: To ensure fairness and clarity in the application of our Satisfaction Guarantee, customers are required to:

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  • Final Walkthrough: Participate in a final walkthrough of the installation. During this walkthrough, any issues must be mentioned and documented. The customer must sign off on the final walkthrough document to confirm satisfaction. Failing to sign this document, or if the customer is unavailable for the final walkthrough, will void the Satisfaction Guarantee.

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Better Call Paul Flooring Limited Lifetime Refinishing Warranty

We take pride in the quality and durability of our sanding and refinishing services. Our goal is to ensure that your hardwood floors remain beautiful and well-protected for their entire lifetime. To provide you with peace of mind, we offer a Limited Lifetime Warranty on our sanding and refinishing projects. This warranty guarantees that your finish coat will not peel or crack throughout the floor's lifespan. Our comprehensive refinishing process ensures that the color and stain are set to manufacturer specifications and are protected by an industry-leading clear coat, maintaining the integrity and appearance of your hardwood floors.

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Limited Lifetime Warranty

  • 1-2 Years: Color Fade and Finish Coat 100% Coverage (Complete Service). Note: To maintain the warranty, the color and stain must be kept out of direct sunlight and shielded from any UV light exposure.

  • 3-5 Years: Finish Coat Only - 25% Coverage

  • 5+ Years: Finish Coat Only - 10% Coverage

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Exclusions and Circumstances Not Covered

Certain issues and events will completely void any warranty claim throughout the duration of the floor's lifetime. These issues include:

  • Water Damage: Damage caused by excessive moisture, flooding, or spills not cleaned up promptly.

  • Sun Damage/Bleaching: Discoloration or fading due to prolonged exposure to direct sunlight or UV light.

  • Scratches and Dents: Physical damage from impacts, dragging heavy objects, or improper use.

  • Use of Harsh Cleaning Chemicals: Cleaning agents containing ammonia, bleach, or other harsh substances that can damage the finish.

  • Improper Use: This includes any use beyond normal foot traffic. Examples include:

    • Nail marks and scratches from pets or animals.

    • Wearing footwear that can scratch or damage the floor, such as hard-soled shoes or high heels.

    • Dragging furniture or heavy objects across the floor without proper protection.

    • Using abrasive materials or harsh cleaning tools.

    • Allowing dirt and debris to accumulate, which can scratch the floor's surface.

    • Failing to maintain proper humidity levels in the home (recommended between 35% and 55%).

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Suggestions for Protecting Your Refinished Floor

To ensure the longevity and beauty of your refinished floor, we recommend placing rugs and mats in high-traffic areas to minimize wear and tear. Avoid direct sunlight and UV light exposure by using curtains or blinds, as prolonged exposure can cause fading. Regularly clean your floors with a soft broom or vacuum with a hardwood floor attachment, and avoid using water or steam mops. Protect your floors from furniture by using felt pads under furniture legs to prevent scratches and dents. Additionally, clean spills immediately with a dry or slightly damp cloth, and avoid cleaners that contain ammonia, bleach, or other harsh chemicals.

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Claims Process

To initiate a warranty claim, contact our customer service team to schedule an inspection of the affected area. Our team will assess the issue and determine the appropriate coverage based on the warranty tier. If the issue is covered under the warranty, we will perform the necessary repairs or refinishing at the specified coverage rate. If we determine that the issue is not covered under the warranty, we will provide you with a detailed explanation of why the claim is not valid and offer recommendations for how to address the issue.

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