PRIVACY POLICY

Last updated February 6, 2025

Better Call Paul Flooring ("Company," "we," "us," or "our") is committed to protecting your privacy. This privacy notice explains how we collect, use, store, and share ("process") your information when you use our services ("Services"). This includes when you:

Visit our website at bettercallpaulflooring.com or any website of ours that links to this privacy notice.
Engage with us in related ways, including through sales, marketing, or events.
Submit personal information for a quote or service request.

By using our Services, you agree to the practices described in this privacy notice. If you have any concerns or questions about this policy, please contact us at cp@bettercallpaulflooring.com.

SUMMARY OF KEY POINTS

What personal information do we process? We process personal information such as names, contact information, and details about services requested.
Do we process any sensitive personal information? No, we do not process sensitive personal information.
How do we process your information? We process your information to provide, improve, and administer our Services and to communicate with you.
Do we share your personal information? We may share information with third parties for necessary service fulfillment.
How do we keep your information safe? We implement appropriate security measures, but cannot guarantee 100% security.
What are your rights? Depending on your location, you may have the right to access, update, or delete your personal data.
How do you exercise your rights? Contact us to exercise your rights as outlined below.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
TEXT MESSAGING CONSENT

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide:
We collect personal information that you provide to us directly, such as:

Name
Phone number
Email address
Mailing address
Service details (e.g., flooring preferences, quotes requested)

Automatically Collected Information:
When you visit our website, we automatically collect certain information to improve your experience, such as:

IP address
Device type and browser information
Cookies (for digital marketing and website optimization purposes)
Geolocation data (based on your IP address)

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal data for several purposes:

To provide services: This includes processing your quote requests, confirming appointments, and providing installation services.
To communicate with you: We use your contact details to respond to your requests, schedule services, and provide service-related information.
To improve our services and marketing: We use cookies, analytics, and other tracking tools to analyze website activity, improve user experience, and for targeted advertising.
For legal compliance: We may need to process your information to comply with legal obligations.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information with:

Service providers: Third-party vendors that help us provide our services, such as payment processors, CRM software, and SMS providers.
Legal compliance: We may disclose information if required by law, such as in response to a legal request or to comply with applicable regulations.
Other third parties: Only for the purposes of delivering services directly related to your project (e.g., vendors assisting with installations or repairs).

We do not sell your personal information to third parties.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy or to comply with legal requirements. Once it's no longer needed, we securely delete or anonymize it.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement technical and organizational security measures to protect your personal information. However, no security system is 100% secure, so we cannot guarantee that unauthorized third parties will not be able to defeat our security measures.

6. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete it.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on where you are located geographically, you may have the right to:

Access the information we hold about you.
Rectify any incorrect information.
Delete your personal information or limit its processing.

To exercise these rights, please contact us at cp@bettercallpaulflooring.com.

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers include a Do-Not-Track ("DNT") feature, but we do not currently respond to DNT signals. You can adjust your browser settings to opt out of certain tracking activities.

9. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we may update this notice as necessary to stay compliant with relevant laws or to reflect changes in our practices. The updated version will be posted on our website with the "Revised" date.

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or concerns about this notice, you can email us at cp@bettercallpaulflooring.com or contact us at:

Better Call Paul Flooring
501 Cambria Ave

Suite 142

Bensalem, PA 19020
United States

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to review, update, or delete your personal data in accordance with applicable privacy laws. To request to review, update, or delete your personal information, please submit a Data Subject Access Request or contact us directly at cp@bettercallpaulflooring.com.

12. TEXT MESSAGING CONSENT

To receive SMS communications, you must opt in, and we’ll make sure your consent is clear. The opt-in consent statement is:

"By clicking here, you consent to receive customer care-related or one-on-one communication messages from Better Call Paul Flooring. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help.
Privacy Policy Terms (https://www.bettercallpaulflooring.com/privacy-policy)"

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.