TERMS AND CONDITIONS

Last Updated: February 6, 2025

These Terms and Conditions (“Terms”) govern the use of the services provided by Better Call Paul Flooring (“Company,” “we,” “us,” or “our”). By accessing or using our website, requesting a quote, or engaging in any of our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must refrain from using our services.

1. SERVICES PROVIDED

Better Call Paul Flooring offers a range of flooring services, including flooring installation, refinishing, and repair services in New Jersey and Pennsylvania. We provide free quotes for flooring materials and services, which are based on the specific needs and scope of each customer’s project.

Please note: We do not provide "estimates" or pricing for services without a defined scope. The quote provided to you is based on the agreed-upon materials and labor for the flooring installation and is subject to change only if the scope of work changes.

2. DATA COLLECTION AND USE

Better Call Paul Flooring collects and processes personal information when you interact with our website or request services. This section outlines how we collect, use, and protect your personal data.

Personal Information We Collect:

We collect the following types of personal information:

Contact Information: Name, phone number, email address, mailing address.
Project Information: Flooring preferences, measurements, material choices, and any additional details provided by you.
Payment Information: Credit card details or other payment methods used for processing invoices.

How We Use Your Information:

To Provide Services: We use your information to generate and send quotes, confirm appointments, and perform flooring installations.
Communication: We may send you updates related to your service request, quotes, installation schedules, and follow-up messages.
Marketing: We may contact you with promotional offers and updates about our services, provided you have given us consent.
Payments and Invoicing: Your payment information is used solely to process payments for services rendered.

Cookies and Tracking Technologies:

We use cookies and similar technologies to track and analyze website activity. This helps us:

Improve the functionality of our website.
Provide a personalized experience for our users.
Monitor the effectiveness of our marketing campaigns.

For more information, please refer to our Privacy Policy regarding how we collect and process your data.

3. QUOTES AND SCOPE OF WORK

Free Quotes: We provide free quotes for flooring installation services based on your project requirements. These quotes are valid for 15 days from the date of issuance and may be revised if there are changes in material costs or other factors.
No Estimates: The word "estimate" is not used in our business. We provide formal, fixed-price quotes based on the defined scope of the project. Any changes to the scope (additional areas or services) will result in a new quote and a separate agreement.
Scope of Work: Any work performed outside the original quoted scope will require a new agreement, and any additional work will be billed at the updated price.

4. PAYMENT TERMS

Invoice #1: This invoice covers the cost of materials and any required upfront fees. Payment must be received within 30 days from the signing of the agreement to initiate the work order. This payment is non-refundable and required to begin the project.
Final Invoice: The remaining balance is due before the completion of the work. Full payment is required prior to the final installation or any final work being performed.
Payment Methods: We accept payments via credit card, checks, or digital payment methods.
Late Payments: If payment is not received on time, the project will be delayed, and additional late fees may apply.

5. FURNITURE MOVING POLICY

Free Furniture Moving Service: As part of our service, we provide free furniture moving assistance for typical items such as couches, small furniture, and appliances. However, there are certain items that we cannot move due to size, weight, or special requirements.
Items We Do Not Move: We do not move large pianos, fish tanks (filled with water), entertainment centers, or other oversized or delicate items.
Liability for Damages: We are not responsible for any damages to items moved as part of our free moving service. By accepting this free service, you agree to take full responsibility for any damages that occur during the process.
Furniture Relocation After Installation: We do not provide moving services to return furniture to its original position after installation, particularly if drying is required. The project is considered complete once the final work is done.

6. CUSTOMER RESPONSIBILITIES

Preparing the Work Area: The customer is responsible for ensuring that the installation area is clear and ready for the installation. This includes removing valuable or fragile items and disconnecting appliances as needed.
Risk of Leaving Items: Any items left in the installation area are done so at the customer's own risk. We are not liable for any damage or loss to these items during the installation process.
Furniture and Item Relocation: You are responsible for arranging the relocation of any items that are beyond our typical capacity to move.

7. WARRANTIES AND SATISFACTION GUARANTEE

Material Warranty: Any materials provided by Better Call Paul Flooring are covered by the manufacturer’s warranty. It is the customer’s responsibility to inquire about and understand any warranties that apply to the materials used in their project.
Satisfaction Guarantee: We offer a satisfaction guarantee on our workmanship. If you are dissatisfied with the quality of installation, we will work with you to resolve any issues.
Exclusions to Guarantee: The satisfaction guarantee does not cover:
- Material defects covered by the manufacturer’s warranty.
- Damage from misuse or improper care.
- Normal wear and tear.
- Work completed by other parties after our installation.

8. LIMITATION OF LIABILITY

Damages: The Company's liability is limited to damages directly caused by our flooring installation services. We are not responsible for damages resulting from customer failure to prepare the installation area as requested, or for third-party repairs or modifications after the project is completed.
Furniture Moving Liability: We are not liable for damages to any furniture or items moved as part of the free furniture moving service.

9. TERMINATION AND CANCELLATION

Customer Cancellation: If you cancel the project before work begins, the initial payment is non-refundable.
Company Cancellation: We reserve the right to cancel the project if payment is not received, or if unforeseen issues (such as subfloor damage) prevent work from continuing.

10. DATA PROTECTION AND PRIVACY

Data Collection: We collect and process personal information for the purpose of providing quotes, scheduling services, processing payments, and communicating with you regarding your project.
Third-Party Services: We may share your data with third-party service providers, such as payment processors, to facilitate the completion of your project.
Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Cookies: We use cookies to improve your experience on our website. You can manage your cookie preferences through your browser settings.

11. DISPUTE RESOLUTION

Any disputes arising from these Terms and Conditions will be resolved through binding arbitration under the laws of Pennsylvania or New Jersey. The customer agrees to waive any class action claims and resolve any disputes individually.

12. ENTIRE AGREEMENT

This document represents the entire agreement between the Customer and the Company. Any amendments must be made in writing and signed by both parties.

13. CONTACT US

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Better Call Paul Flooring
501 Cambria Ave.

Suite 142

Bensalem, PA 19020

Email: cp@bettercallpaulflooring.com
Phone: 215-618-4049